Identity and contact details of the Data Controller
Data Protection Officer
We are not required to appoint a DPO due to the nature of the information we handle and processing we carry out.
Information we collect about you
When you make a booking enquiry
We will collect information such as your name, telephone number and email address. We will normally keep this information for around two months before we delete it or longer if required by law to do so. We will use this information to respond to your enquiry.
When you book with us
If you book with us we will collect information such as your name, telephone number, email address, home address and also the same information for the other guests in the party. We may also ask you for your passport number, place of issue and next destination (currently a requirement for non British, Irish or Commonwealth guests). We will normally keep this information for 12 months or longer if required by law to do so. We will use this information as part of a contract between us and to fulfill legal obligations.
We will keep records of financial transactions between us (i.e. payment of booking fees etc). We will keep this information for six years or longer if required by law to do so. We will use this information as part of a contract between us and due to legal obligations.
If you subscribe to our mailing list
We provide ways you can subscribe to our mailing list. We will keep your personal information on the mailing list until you ask us to remove you or you unsubscribe. We will use this information as your will have consented to its use when you subscribed.
Feedback, guest book and reviews
We may ask you if you would like to provide feedback after your stay. If you choose to leave feedback about your stay in either our guest book, on our website or you provide it via email then we will collect any personal information you provide at the time of leaving the feedback (which could include name, address, telephone number, email and other personal information you choose to provide). If we use feedback in publicity or on our website we will only publish general information such as your first name and town or city. You should be aware that other guests can read our guest book. We will use this information as part of our legitimate interests. We will retain this information indefinitely unless you ask us to delete it.
Cookies and other tracking technologies
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above, but we will ask for your consent.
In addition to the information usage purposes we list above, we will also use information about you if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to pursue any claim against you, to monitor or identify fraudulent activity, to ensure you comply with our booking terms and conditions, to protect our rights and the rights of others or governmental request.
For any of the uses of your data described above that require your prior express consent, you may withdraw your consent by contacting us at firstname.lastname@example.org.
We may retain information about your marketing preferences unless you specifically ask us to delete such information. We retain marketing information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. You can always unsubscribe / opt out from marketing communications and emails using the link in the communication or by contacting us.
Who receives your information
We share information we collect about you in the ways discussed below. We will not sell information about you to advertisers or other third parties.
Visitors to our website or people who read our guest book will be able to see feedback you leave.
We may disclose your personal information to regulatory, law enforcement or governmental bodies if we believe that it is necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud or to protect our rights or property.
We also maintain presences on social media platforms. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
Transfers to third countries and safeguards in place
To access your data
Upon your request, we will provide you with the personal data we hold on you. We will do this within 30 days of your request. There will be no charge unless the requests you make are unfounded or excessive.
To rectify incorrect data
If we hold any personal data that you need to rectify contact us and we will do it for you (if it is lawful for us to do so).
To erase your data
If we hold any personal data that you want to delete contact us and we will do it for you (if it is lawful for us to do so). Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
To restrict processing or object to processing
In some cases, you may object to our processing of your information or ask us to stop processing your information where you believe we don’t have the appropriate rights to do so. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information or if you ask us to do so, we will restrict any further use of your information until the request is honoured or the dispute is resolved.
To data portability
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Depending on the context, this only applies to some of your information, but not to all of your information. Should you request it, we will provide you with the personal data we store that we have to provide under data processing regulations.
If we intend to further process your personal information for a purpose other than it was originally collected, we shall provide you before the further processing takes place with information on the purpose of the further processing and you are also able to object to or restrict the further processing of your information.
Withdraw consent and prior processing
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
Withdraw consent, object to processing or restrict processing
If you withdraw consent, object to processing or restrict the processing of your information in some cases this may mean you will no longer be able to use book our cottage or we may need to cancel any booking you have made.
You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.
Opt out of marketing
You can always unsubscribe / opt out from marketing communications and emails using the link in the communication or by contacting us. However if you have made a booking there are still non marketing emails we will send you to communicate with you about your booking.
Mailchimp, US, Privacy Shield
Zoho, US, Privacy Shield
Google, US, Privacy Shield
We use google analytics cookies, however we have anonymised the tracking for privacy reasons.